Shipping and Delivery

Shipping and Delivery

Last Updated: 23/12/2023

Thank you for choosing HappyPets for your pet needs! Here's important information about our shipping and delivery policies:

1. Shipping Rates and Times

We offer flat-rate shipping to addresses within the continental United States and Canada. Shipping times vary based on your location and selected shipping method. You can view the estimated delivery times during the checkout process.

2. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods.

3. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

4. International Shipping

Currently, we only offer shipping within the continental United States. We are actively exploring options for international shipping and hope to expand our services in the future.

5. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

6. Delivery Issues

If you encounter any issues with your delivery, such as delays or damages, please contact our Customer Service team promptly. We will work to resolve the issue and ensure your satisfaction.

7. Shipping Costs

Shipping costs are calculated based on the weight of your order and your selected shipping method. You can view shipping costs during the checkout process before confirming your purchase.

8. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address or other shipping-related issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

If you have any questions about our Shipping and Delivery policies, please contact us through our Contact Us Page.