Refund & Return Policy

Certainly! Here's the Return and Refund Policy written in plain text with the date 23/12/2023:

Return and Refund Policy

Last Updated: 23/12/2023

Thank you for shopping with us at HappyPets! We want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully.

1. Returns

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our Customer Service team through our Contact Us Page within 30 days of your purchase.
  • Provide your order number and a brief reason for the return.
  • Our Customer Service team will guide you through the return process and provide you with a return authorization.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

If you received a defective or damaged item, we will happily exchange it for the same item. Please contact our Customer Service team within 7 days of receiving the item to initiate the exchange process.

5. Non-Refundable Items

Certain items are non-refundable, including gift cards and downloadable software products.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account. If the issue persists, contact your credit card company or bank. It may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us through our Contact Us Page.

8. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us through our Contact Us Page.